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Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
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Best experience I've had with an auto mechanic. Extremely friendly helpful and knowledgeable.
This was a disaster, though much more of the blame belongs to the service than to the mechanic. The mechanic was largely polite and respectful, but the entire experience was an utter failure. The service is not ready for prime time in Boston. I scheduled an alternator replacement and the mechanic called to suggest we make it an inspection, "just in case it isn't the alternator." He texted after the scheduled arrival time to say "traffic is heavy downtown" and asked that I charge the battery. I did so and waited in the garage. He didn't arrive for another 90 minutes. In five minutes, he confirmed I needed a new alternator. He re-scheduled for 2pm the next day. I specifically asked if the part was available, and he looked at his phone and confirmed it was. I received a text that night that the garage would not allow the work to be done there, so the next morning, I checked with the facilities manager, who confirmed it would not be a problem. I called YourMechanic and let them know I had permission from the building. The customer service rep said she would let the mechanic know. 15 minutes later, a different customer service rep called me and I told her the same thing, giving the facilities manager's name and number. She again assured me she would contact the mechanic and confirm the 2pm appointment. I made clear to both reps that I had a family emergency and needed the car fixed that day. They both assured me it would happen. At 1:30, the mechanic called to say YourMechanic had booked him a 4pm appointment with a dealer in Norwood, and he would have to push my appt to Saturday. I immediately called him. He said he was going to pick up my alternator and then go to his 4pm with the (more important) dealer. I called customer service. A new customer service rep examined my record, confirmed there had been "miscommunications," and after calling me back twice, said the best she could do was offer me a 6:30pm appointment because the mechanic had to honor the 4pm appointment instead of my 2pm appointment (again, that customer was more important, apparently). Stuck in Boston, I had no choice but to accept the 6:30 appointment. At 6, the mechanic texted he was on his way. I texted him at 7 and 7:30. Around 730, he texted that the part was not in after all (something he had to have known hours earlier) and told me I had to call customer service. Now, stranded in Boston on a Friday night, customer service "graciously" cancelled my appointment without charging me a fee, but refused to refund the unneeded inspection that was an obvious predicate to the work getting done. I was promised a supervisor would call within two business days. That was ten days ago. I had to pay for storage in the garage for two days, get the car to another shop, and finally get a bus down to my family two hours away to deal with the family emergency. The only communication I have had since was to notify me that my "ticket was closed."
