1.0
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 1 reviews.
Unfortunately it did not go as planned. He 'inspected' our bmwX5 that over heated & diagnosed it as needing a 'coolant reservoir replacement' and that it is otherwise in excellent health/condition. He stated he'd check his schedule to come back but after a couple weeks I just scheduled the appt myself and he came back. We were excited when he said it'd be about an hour but the hour turned into about four hours, and he never test drove the car, nor ran the engine. I turned the car on when he stated he didn't have to test it or drive it, and the low coolant light, as well the check engine light was on, and the dashboard panel was lit up. Napoleon stated it's all good & there was no need for concern. We dhould take the car for a drive out of town with no problems and not to worry. He literally drove off as I was trying to get his attention, from driving behind him as he pulled out the drive. The temperature gauge needle went straight to the red zone, and car low coolant light/came on immediately, and the car overheated in the same block just two buildings away. I called, and texted him (he was a car ahead) but he didn't answer until about 10 mins later. He stated he'll call us that evening, and the next evening he texted instead stating he needed to check his schedule, and no need to contact the 'yourmechanic.com because he'll come on his own time. but unfortunately for whatever reason- he has not contacted me since. It's been over a week and the car is still sitting because we all know it isn't safe to drive a vehicle that overheats. I really liked him even though he showed up 2-4 hours before the appointed time(s) but he disappointed me and we're perplexed. It unfortunate ecause he just reinforces the negative reports you hear of shady mechanics, unethical practices in garages, and unprofessional employees in service departments. ;( Also, i was charged twice for labor. I really want to believe in the 'your mechanic.com' platform, and have told so many people and my readers great things about Napoleon and the 'your mechanic' platform/services. But this? I've been waiting for the situation to be rectified before informing everyone of our experience(s) but a week for a response? and the car is still sitting? and not just ANY car! ;(
