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4 stars, would have given 5 but he was about 30 minutes late. Not a big deal, if I could give 4.5 stars I would, but it only allows for 'whole' stars. Anyway, Gustavo was polite/professional. When he was pulling the shaft out of the transmission, despite his best effort about 1 qt of transmission fluid leaked out. He did clean it up and then drove to autozone on my behalf and picked up two qts which I reimbursed him for. He also topped it off for me. He showed me where the old shaft failed and pointed out a few things on my car I should get looked at.
