4.2
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 5 reviews.
Arrived ahead of time and did a stand up job. Great customer service as well. Daniel is highly recommended.
Very professional, and courteous. I intend on contacting Nezar for future maintenance
The worst decision I have made to date was to allow him under my hood of my Porsche Cayenne. My car was running perfectly, I simply wanted to do maintenance service work of changing spark plugs and cleaning it to keep it in excellent condition. My appointment was scheduled for 9am, he didn’t show up until 10:21. The job was supposed to be a 4 to 6 hour job, he was done at 11:47 when my receipt was emailed to me, only taking 1 hr and 20 minutes. When he arrived the first thing I asked him was Have you ever worked on a Porsche before? Because I am aware that foreign cars are built differently and take a certain familiarity to work on them. He assured me he had and that he works for a Mercedes Benz dealer..well after he completed the work and I got into my car to head to an appointment, my car started shaking and vibrating as soon as I got up to about 20/25 mph and above..I’m extremely concerned as my car did not do this before the spark plug work..I call your mechanic and report this as soon as I reach my destination. They send him back to check my car. This time he looks at it and says it’s my tires causing the car to shake and vibrate violently..saying they aren’t balanced or weighted..I’m livid..like are you serious..I just bought 4 new tires and rims a month ago and had no problem up until he touched my car. I googled it and this is a common problem ppl experience after spark plug changes and even under google the remedy was to make sure no parts were bad, check proper wiring, and make sure the wires were connected correctly. He did none of that. He didn’t check the wires to see if they were bad or check to see if the spark plugs were bad or something was connected wrong. All he did was say it’s my brand new tires and tell me to contact the company if I was still dissatisfied. I did, and their remedy is to send someone out to check to make sure his work is right..but guess who they were going to send..THIS SAME GUY..unbelievable..I’m so disappointed with this whole process..of course I told them not to send this guy and the next guy they could send won’t be for 2 weeks, so I am going to have to pay a real mechanic to correct whatever he did wrong to my car.. this was a huge mistake on my part using this service.
