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Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 3 reviews.
Great service. Very communicative during entire process. Will definitely use service again.
Hugh is a fantastic mechanic! Unfortunately, my repair required multiple trips to my home to get all the necessary parts. Throughout the process Hugh kept me updated and ultimately fixed my daughter Jeep😁
I had an appointment with Al this week to replace drive belt tensioner. He replaced the tensioner fine - I have no issues with that! However, after replacing it he started the car and said the tensioner wasn't the problem - the alternator needs to be replaced. If I had told him the battery light was on, he would have known right away from the sound and the battery light. So, I get it - I share some responsibility - I didn't request the diagnostic service or specifically requested tensioner replacement. However, per your FAQ - "If our mechanic finds your car doesn’t need all the services you requested, we’ll remove those unneeded services and lower your bill, right on the spot. " Would it have been unreasonable to think Al would start the car before starting service - would have heard sound and seen battery light on, and determined service wasn't necessary? Now, if it was only that issue - ok, I'd only be a little peeved. However - some of his recommended services are incorrect - 1. Battery Light is on inspection - really? As he said it's because the alternator is bad?!? 2. Battery Terminal Ends Replacement - see attached photo. 10 seconds with a wire brush. 3. Battery Replacement - it's only 3 years old and there is no evidence of leaking. Holds charge and max voltage is fine. It's low because alternator! 4. Top off coolant - ok, yes. But Al said the radiator was completely empty and it would need 4 gallons. No - just the reservoir, which was 3/4 empty needed about a quart of coolant. So - basically I don't trust Al, and by proxy YourMechanic. That would have been the last time I ever used YourMechanic, except for being in a bind with a car that isn't working, so I have one last appointment. I hope this goes better, and it's too bad because the last few times I had used YourMechanic had been very positive - great service, price, honesty, and convenience.
