I will be honest and say that at first I was sceptical using this online service, but after this experience I would recommend it to anyone. Demetri was able to come much earlier than planned and contacted me to see if I was available for him to come now. This was already a pleasant surprise.... when he arrived he was very friendly and while checking my vehicle he explained everything on detail. After ruling out that it was a faulty transmission it seemed like the gear mechanism was faulty and may need to be replaced. Demetri did not stop there, he wanted to exhaust all the possibilities and sure enough it ended up being a blown fuse. Had I taken it in to a dealership or shop to be serviced, I am sure they would have changed out the gear shift mechanism costing me more money than necessary. I truly appreciate Demetri for his service and would highly recommend him to anyone. It was conveniently done at my home in less than a hour.