Mercedes-Benz GLC63 AMG Trunk Lock Actuator Replacement at your home or office.

David was selected by Your Mechanic to conduct a re-inspection after the initial inspection failed to disclose obvious cosmetic defects. David was thorough in both his inspection of the areas under concern, as well as re-inspecting the entire vehicle's condition in the event the first inspection failed to reveal less obvious defects. David confirmed the suspect cosmetic defects and I'm now working with Your Mechanic to resolve the disparity from the initial PPI conducted which should have disclosed such defects. As to David, he provided a thorough inspection, commentary via voice memos, and appropriate media for me to fully grasp the nature of the car - what should have occurred the first go around. I appreciate his professionalism and I look forward to resolving the disparity with Your Mechanic's customer response team. Things don't always go to plan, the true measure of a company's worth, credibility, and trust, is how they respond to customer's when things deviate from plan. I'm hopeful that Your Mechanic's leadership team will persevere and remedy this situation in a timely fashion. Thank you.

Art was quick and helpful

Chris did a great job overcoming a number of difficulties that were beyond his control in accessing the broken Trunk Lock Actuator. He was efficient in his work, but was extra careful in avoiding breaking plastic covering on the Trunk Hatch. Total time taken, including documentation and writeup for the work (and taking into account the difficulties encountered) was 45 minutes (Mercedes had quoted 2.5 hrs of labor to me in their estimate) and therefore a substantial savings.

Attila was very professional knowledgeable quick and explained everything he was doing as it was being done and was showing the old part removed and new part installed. He wasn’t trying to fast talk me or talk down to me because I am a female. Thank you again Attila.