Ford E-250 Repair & Maintenance Estimates

First time using "Your Mechanic" at first I was very excited to be able to maneuver thru the website easily and create an appt. and my first appt was set for today with Moses. I scheduled it on the 19th so waiting a few days wasn't too bad for me, but because it's a commercial vehicle I really wanted it done as soon as possible. Called in to speak with the dispatch yesterday the day before my appt. and mentioned wanting it as soon as possible, so if they had a cancellation, to please notify me. Well today, I received an email was a I'm sorry, but we have to cancel your appt. due to mechanic having a family emergency. (which I understand, it happens) but of course I was disappointed, but I immediate followed the prompts to reschedule my appt through the app, and boom no appointments till Friday afternoon! Bummer, well I immediately called the customer service center and spoke to a rep who was very helpful, after checking with all the techs, no one was available any sooner, but he tried, and for that I was grateful, so the csr actually went ahead and rescheduled my appt. for Friday and gave me a 10% discount to help with the inconvenience. I accepted and thanked him. But the very good news comes in later today, when getting a phone call from my mechanic "William" saying, Hey I'm done a little early today and can get you squeezed in and can arrive in 15 minutes to help you with your starter replacement. Whoa!!! Was I so ever surprised and completed STOKED!! "Yes of course and thank you!", I told him. After he completed the repairs, he gave me a courtesy call and explained that everything was done and that he left my core in the box in the front seat of our vehicle ready to take back for credit. I'm completely satisfied and very happy on how everything ended up and now we can get our A/C van back on the road to help others in need! Thank you William! You Da Man! This was a great experience, I will be using them again in the future, going to see what else they can help me with! God Bless!! #TheAirConditioningLady

Called to ask if he could come early. Completed the work fast and explained what he did and what is left to be done on future visit.

Clean, fast, and knowledgeable. Explained process thoroughly and was quite helpful with questions I had.