1991 Ford LTD Crown Victoria 110,000 mile service at the convenience of your home or office

Jay from YourMechanic arrived in a pick up truck that appeared to be a professional repair garage on four wheels. Upon arrival, he was able to quickly diagnose and address a strut assembly and wheel bearing replacement recommendation that was originally diagnosed and quoted to me by another repair shop after I discovered the symptoms of faulty struts: Noise clanks, Bumpy Ride, Car takings a small "dive" when braking. I decided to give YourMechanic a try after believing the garage over-quoted me for the replacement parts and install. Jay worked hard and patiently to confirm the final estimate with me and acquire the necessary parts from the Materials Warehouse for this repair job which saved me approximately $500 from what the other garage quoted me with YourMechanic's pre-pay commitment discount applied. After quality-checking the car following this install, Jay discovered that a magnetic ring component that communicates with the car's sensors was missing from the newly installed wheel bearing that triggered the ABS and Traction Control signs on the dashboard. At the end of the call, he promptly set up a second follow-up appointment through the Warranty Department for warranty replacement of the wheel bearing. After this call, I was assured that the car was safe to drive in between the calls and I found that the car actually drove much smoother and better even while these lights were on. I followed Jay's instruction to not take the car on any icy or slippery surface until the follow up call was finished. I would recommend Jay.

He arrived early. Was extremely polite and thoroughly identified the issue I was having with my automobile. I would definitely use Your Mechanic again if Andrew is assigned!

We could not have asked for a better experience! Gustavo arrived early. He was friendly and personable from the moment we said hello and shook hands. He did the 50 point inspection with my husband and son observing. He did not mind them being there at all. He was honest with us and explained everything that needed to be done and how soon each thing should be done. We are definitely going to have him take care of these things for us soon. I highly recommend Your Mechanic, especially for Seniors and those who just don't have the time to go sit at a service center. I am so grateful that Gustavo was assigned to us! I cannot say enough good things about him, his expertise, his service and the way he treated us! We are really happy and look forward to him fixing our truck soon.