I've been an automotive technician for 4 years and have completed an apprenticeship. I've worked at independent shops and have experience with mobile mechanics. I know that communication is essential and at every appointment I make sure every customer I work with is completely happy after each experience!
Richard was very knowledgeable / informative and took great care of our car! He didn't rush through the job and he realized that we actually didn't need a new drive belt and instead found the correct solution to a rattling noise we kept hearing!! He arrived early and immediately got to work. He was extremely professional and is a great mechanic!
Superb!! punctual,knowledgeable,patient with owner answering questions and giving pertinent information to help the customer understand the process while servicing the problem.
I give Richard a five star rating - although he arrived earlier than the scheduled time - he was courteous, explained what he was doing and the process to book a repair if I decided to accept the quotes
Silver Spring, MD
He was very knowledgeable and presented the information before beginning the work. He was a great mechanic and I hope he continues to do what he does
Richard was great. Replaced my jeep's starter quickly and I had it up and running right after replacement. Great mechanic, good guy.
Richard was excellent. He was professional, prompt, friendly, and very knowledgeable. Not only did he fix my thermostat, but he also did a visual inspection of my truck and sent me a detailed estimate for future work that I need to have completed. I will recommend him to anyone looking to have some work done on their vehicle.
Richard did a great job! I thought I needed new brake pads, but he showed me that it was really the brake fluid. He adjusted the back brake shoes and took me through all the steps on each tire. My brakes feel much better now.
Richard did an excellent job. He was thorough at inspecting my car and explained to me all the repairs that needed to be done. He was done a lot faster than I anticipated, which I appreciated. He also knows the company well and is loyal. I highly recommend Richard!
Richard communicated about his arrival time, was very knowledgeable and willing to share his knowledge. He went above and beyond the specified duties. Would recommend!
Richard is very professional and punctual! He was able to fully assess my vehicle and translate otherwise mechanic jargon in everyday language that I completely understood. The detailed assessment and feedback included, pictures of my vehicles' problem parts and Richard's voice assessment of my vehicle--all sent to my email! The affordability factor is a plus especially compared to going to a shop! Just to think, my vehicle was able to be serviced at my home by a certified mechanic that did not nickel-and-dime me..such a breath of fresh air. Make no mistakes, you will be 100 percent satisfied with Richard's outstanding service.
I really respect people who show up on time. Mr. Robinson is very punctual! Richard went through everything in my car and explained everything in such a simple language. The work that he's done wasAbsolutely outstanding. I'm for sure going to request him by name if I need any service to my car. I highly recommending him to anyone wants to get their car fixed.
Richard was prompt and very knowledgeable about not only our cars being serviced, but just general car knowledge. We will definitely use him again in the future.
Arrived on time and provided expert advice. I was extremely pleased with Richard's feedback and professionalism and happy to have him service my car the next time a service is due. Many thanks!
Richard is a true master of his craft. Great communication both before his arrival and during the work on the car. He walked me through what he would be working on and what to expect once he was done. He also took a look at a few other things around the car. Would definitely recommend to others looking for a good mechanic.
Richard is very knowledgeable and honable. I want to keep him as my mechanic. He also has a great personality in which I can only talk to people such as him. He arrived on time. He did not keep me waiting. Good job Richard.
Richard was great. He was very communicative on his arrival time (since we did schedule the appointment in the middle of rush hour traffic!) and was very informative. I don't know much about cars but he talked me through each step he took and let me know everything that needed to be evaluated before he just switched out the battery. I love that they give me advice on what else I need fixed without pressuring me to spend the money right then and there. I would definitely use Richard and YourMechanic again!
Above and Beyond service. Even-though my service was just oil change , there was additional issue with my car . After numerous of troubleshooting and extent research on his own , he found out what the problem. He couldnt repair the additional becuase of part has to be order , but the time and dedication he took to find out what it was , was truly amazing and outstanding customer service
I am extremely satisfied with the professionalism of Richard. This was my first time using a mobile mechanic and I was a little skeptical. Not only did Richard show up before time, he took the time to explain exactly what he was doing. I have already recommended the services of Your Mechanic and Richard to my friends.
This was the first time I used YourMechanic and to say the least I had a great experience. Going to shops and mechanics alike for some time, you always get that feeling that something else is wrong with their tone of voice and how they come off when telling you that extra parts of the car need attention when you know they don't. I had Richard come out to my apartment and he was great. He was an hour early than what was expected. Went through everything that I had been quoted for to see if it was actually needed. Took the time to explain how one can actually fix the part themselves and taught me more about my car than I initially thought. He was done in about an hour with everything that I needed. Because of some of the parts that I was quoted for didn't need to be added, I was reduced my originally price and other inspections were credited toward other services as well. I definitely will be re-booking with Richard.
Wonderfuj! Richard was very professional and courteous and explained everything he had done upon completion of the job. I was very satisfied as I was the first time I use Richard.
Richard was fantastic, he showed up on time and was patient in explaining what work needed to be done and how he was pricing it. He was quick to identify what issues were going on with the car from out test drive and gave honest opinions about what needed to be done and what could be held off for a while--I value that he did not try to sell me on anything.
Rich was fantastic! He explained things to me very thoroughly and was very professional. I would highly recommend his services and will use him for my future auto repair work.
Richard was great! He was early for the apt and finished fast! He walked through all the items where my car needed service in the long run and told me what to look out for in the immediate future. I highly recommend him, he was professional, informative and efficient!
Upper Marlboro, MD
Excellent mechanic! Explained everything that was going on with my vehicle in a way that i could understand. 5-star customer service. Will definitrly request him for my future auto repair needs.
Richard exceeded expectations. He was on time, courteous, very knowledgable.. He explained everything as he was working and offered sincere recommendations. I commend him for his profession service and your company for your wonderful service.
On time and took the time to explain everything he was doing. His ENTHUSIASM about cars really shows, and you can tell he's amazed by everything thing about cars.. He also took the time to tell me what I could do better to help keep the cabin air filter clean and took the time to show and explain what brake fluid SHOULD look like versus what was in my car before the maintenance. Very knowledgeable, professional, and polite. I test drove my car afterwards, and the brakes feel like they are working much better. We are in the middle of a bad heat wave unfortunately, and he never complained: Not once. Very cheerful and enthusiastic mechanic. Highly recommend.
punctual and professional. got the job done in a timely manner with no fuss. knowledgeable and was able to make a few recommendations on other fixes required for my car.
I highly recommend Richard. He is always on time and he really goes in detail about what he's changing in your car and why you require it (which I think is very necessary as a car owner).
Richard both showed up and finished ahead of schedule. He walked me through everything he was going to do, and even saved me money by pointing out one of the parts I thought was broken actually didn't need fixing. Car runs great now.