I've been an automotive technician for 4 years and have completed an apprenticeship. I've worked at independent shops and have experience with mobile mechanics. I know that communication is essential and at every appointment I make sure every customer I work with is completely happy after each experience!
Richard was great. He was very communicative on his arrival time (since we did schedule the appointment in the middle of rush hour traffic!) and was very informative. I don't know much about cars but he talked me through each step he took and let me know everything that needed to be evaluated before he just switched out the battery. I love that they give me advice on what else I need fixed without pressuring me to spend the money right then and there. I would definitely use Richard and YourMechanic again!
Richard was punctual , very courteous and professional .
Above and Beyond service. Even-though my service was just oil change , there was additional issue with my car . After numerous of troubleshooting and extent research on his own , he found out what the problem. He couldnt repair the additional becuase of part has to be order , but the time and dedication he took to find out what it was , was truly amazing and outstanding customer service
I am extremely satisfied with the professionalism of Richard. This was my first time using a mobile mechanic and I was a little skeptical. Not only did Richard show up before time, he took the time to explain exactly what he was doing. I have already recommended the services of Your Mechanic and Richard to my friends.
This was the first time I used YourMechanic and to say the least I had a great experience. Going to shops and mechanics alike for some time, you always get that feeling that something else is wrong with their tone of voice and how they come off when telling you that extra parts of the car need attention when you know they don't. I had Richard come out to my apartment and he was great. He was an hour early than what was expected. Went through everything that I had been quoted for to see if it was actually needed. Took the time to explain how one can actually fix the part themselves and taught me more about my car than I initially thought. He was done in about an hour with everything that I needed. Because of some of the parts that I was quoted for didn't need to be added, I was reduced my originally price and other inspections were credited toward other services as well. I definitely will be re-booking with Richard.
Wonderfuj! Richard was very professional and courteous and explained everything he had done upon completion of the job. I was very satisfied as I was the first time I use Richard.
Richard was fantastic, he showed up on time and was patient in explaining what work needed to be done and how he was pricing it. He was quick to identify what issues were going on with the car from out test drive and gave honest opinions about what needed to be done and what could be held off for a while--I value that he did not try to sell me on anything.
Second appointment with Richard. Very professional, explained what he was doing for my benefit as I eventually would like to be able to perform some of these services myself.
Richard was excellent. He was professional, prompt, friendly, and very knowledgeable. Not only did he fix my thermostat, but he also did a visual inspection of my truck and sent me a detailed estimate for future work that I need to have completed. I will recommend him to anyone looking to have some work done on their vehicle.
Excellent mechanic ! Very professional and expedient. He explained everything he was doing and answered any question that I had.
Rich was fantastic! He explained things to me very thoroughly and was very professional. I would highly recommend his services and will use him for my future auto repair work.
I had Richard before and I had also called for a for my 1986 Chevy Van that needed Brake work and leaf Springs and know one gave me a price on the leaf springs and I am still waiting to get this work done!
Richard was great! He was early for the apt and finished fast! He walked through all the items where my car needed service in the long run and told me what to look out for in the immediate future. I highly recommend him, he was professional, informative and efficient!
Excellent service. This the second time I have requested Richard. Always arrive early, is prompt and professional and explains what his work.
Nice guy, very effective & efficient. Answered every question I had with no problem. Would definitely recommend him!
Upper Marlboro, MD
Excellent mechanic! Explained everything that was going on with my vehicle in a way that i could understand. 5-star customer service. Will definitrly request him for my future auto repair needs.
Great! Got my car started! Arrived on time and got the job done quickly. Very knowledgeable ,explained all issues in detail.
He was very knowledgeable about his job and always had answers to my questions. You can definitely notice his love for his job.
punctual and professional. got the job done in a timely manner with no fuss. knowledgeable and was able to make a few recommendations on other fixes required for my car.
Came early, worked really good.. complete professional.. walked me through all the way.... definitely very good one..
Richard exceeded expectations. He was on time, courteous, very knowledgable.. He explained everything as he was working and offered sincere recommendations. I commend him for his profession service and your company for your wonderful service.
On time and took the time to explain everything he was doing. His ENTHUSIASM about cars really shows, and you can tell he's amazed by everything thing about cars.. He also took the time to tell me what I could do better to help keep the cabin air filter clean and took the time to show and explain what brake fluid SHOULD look like versus what was in my car before the maintenance. Very knowledgeable, professional, and polite. I test drove my car afterwards, and the brakes feel like they are working much better. We are in the middle of a bad heat wave unfortunately, and he never complained: Not once. Very cheerful and enthusiastic mechanic. Highly recommend.
On time, courteous, explained all he was going to do, very thorough post summary to include recommended services and a quote for the same. Great experience, highly recommend.
Richard both showed up and finished ahead of schedule. He walked me through everything he was going to do, and even saved me money by pointing out one of the parts I thought was broken actually didn't need fixing. Car runs great now.
Richard was professional and performed the service exactly as expected. He documented and explained the completed work clearly, with a thoroughly detailed write-up. I was satisfied with the work and have not experienced any issues with the front brakes after they were replaced.
I posted this same thing on Yelp, but I mean every word! Excellent service! Very happy with having some much needed brake work done with Your Mechanic and Richard. He updated me on his arrival and made me aware he could come early. I was getting my back brake rotors and pads done, and he informed me that he could get it done 30 minutes earlier than they quoted. He did a great check on the rest of my car and informed me of what I would need next since I have a car with high mileage. With the heat being up to 100 degrees and over today, I felt bad about him being out there and got him a couple bottles of cold water. He didn't complain and he even waited while I took a test drive. Even answered some questions I had about my car without making me feel stupid lol. Best price that I've seen for that kind of work, but the work was probably better than the mechanic that tried to charge me double! Glad to know that you don't have to sacrifice quality for convenience and a better price! Great first experience with Your Mechanic and a big thank you to Richard! I'm recommending him to everyone I know, and I know who to call when I need anything else done!
Total professional! This guy is awesome! Very knowledgeable and went above and beyond, especially since he was able to get my car running again when he was only booked for a diagnostic! Also he explained things to me and took his time even though he had appointments after me lined up. Would highly recommend this guy to anybody looking for legit service. 10/10 will definitely be a return customer.
Richard did an excellent job! I was very impressed with how well he worked. The Chrysler 300 has features that make it difficult to do an oil and filter change but Richard handled it perfectly!
I have a 2011 Ford Edge and the check engine light was on. He replaced my spark plugs and ignition coil and thoroughly explained each and every step of what he was doing. He also gave me tips on how to maintain my car.
Richard Robinson came to work on my front brakes this afternoon. EXCELLENT job, I knew I needed my pads replaced but the dealership was too much money. Richard was very professional, right on time, and VERY knowledgeable about cars/car parts. He works very quickly and is very transparent about what is going on. He went above and beyond to explain everything clearly, and show me exactly what may need to be changed in the future and why. I will definitely be requesting him again for all my car needs! I highly recommend him for anyone!