I've been an automotive technician for 4 years and have completed an apprenticeship. I've worked at independent shops and have experience with mobile mechanics. I know that communication is essential and at every appointment I make sure every customer I work with is completely happy after each experience!
Richard showed up on time and installed a replacement battery quickly. He helped with a few minor extras which I appreciated. Unfortunately, we were unable to start the car. I attached jumper cables later to boost the cold cranking amps and was quickly able to start the car myself. I would recommend that Richard carry a sst of cables with him when he is replacing a battery and be prepared to boost start an engine that has been sitting in bitter cold. Many thanks again to Richard and YMS.
Excellent experience with Richard. He is professional, courteous and knowlegable beyond belief. Point blank he knows his stuff. I love my Denali and he treated "her" with respect and care. I got my oil changed and he repaired an electrical issue I was previously experiencing. I'm done with dealerships!
Richard has great customer service and was very professional and knowledgeable. I appreciated all the information that Richard shared with me about my car. He made me fill I could trust his recommendations.
Richard was great he explained everything that he was doing giving me the reasoning behind it. He also was able to explain to me what was going on with my car in a way that I could understand and process.
Richard was fast, professional, and thorough. When replacing my driver side mirror, he discussed the process and explained the steps as he was doing the work. I highly recommend him.
Richard was prompt, knowledgeable and patient enough to answer my questions while he completed my brake job. Oh and did mention that completed the job outside during a snow storm? Top notch service!
Great work and fast! Very helpful in explaining the repair process and why the car also needed front brake pads.
Richard was a great mechanic. He was on time(actually he was early!) and courteous! He explained to me the process of taking apart my car as he was doing it and I learned a lot. I would definitely recommend him.
Richard is an Excellent mechanic who calmed my anxieties about my decision to use YourMechanic.com instead of the dealer. He was very patient, polite, and thorough in explaining the work I'd ordered, the parts used, and educated me on how to best maintain my car. I could really tell he truly loves his work and making certain the job is done right. This was especially important because I'd told him I had a fear of driving after a bad accident and his patience helped to calm my fears. He completed the job ahead of time and I have no problem referring him to my friends and family. I would definitely hire Richard again for car repairs!! Thanks Again!! Kind regards, Debra
Rich was fantastic! He explained things to me very thoroughly and was very professional. I would highly recommend his services and will use him for my future auto repair work.
Richard was great! He was early for the apt and finished fast! He walked through all the items where my car needed service in the long run and told me what to look out for in the immediate future. I highly recommend him, he was professional, informative and efficient!
I am extremely satisfied with the professionalism of Richard. This was my first time using a mobile mechanic and I was a little skeptical. Not only did Richard show up before time, he took the time to explain exactly what he was doing. I have already recommended the services of Your Mechanic and Richard to my friends.
Great service and feedback - provided a very detailed and comprehensive analysis of the vehicle and identified items of immediate action versus what can wait as far as servicing! I would highly recommend Richard to anyone and will use him for future servicing for my vehicle!
Terrific experience. Richard let me know when he was arriving and he was there promptly. He knew exactly what he was doing. He was courteous and cleaned up when he was finished. I would recommend him. Barbara
Richard was awesome. He took care of the battery, checked over the car and explained everthing so well. We got some brakework to do and i feel Richard is the best candidate. So glad to have found YourMechanic!!
Richard kept me informed before the appt time. He did quick work of the problem and it resolved the issue that my local mechanic and dealer could not resolve but I would have spent ten times the money trying. Great job Richard, thanks for bringing back my Buick to 100%. I am hiring him again to do some recommended work he suggested, some not all. I knew it had to be done :+)
Richard was awesome! I had an idea of what was going on with my car, but in the rain and cold he took the time to point out and explain my issues and help me quote out a second appointment to get my car fixed. Really impressed. Thank you Richard
Upper Marlboro, MD
Excellent mechanic! Explained everything that was going on with my vehicle in a way that i could understand. 5-star customer service. Will definitrly request him for my future auto repair needs.
Richard exceeded expectations. He was on time, courteous, very knowledgable.. He explained everything as he was working and offered sincere recommendations. I commend him for his profession service and your company for your wonderful service.
punctual and professional. got the job done in a timely manner with no fuss. knowledgeable and was able to make a few recommendations on other fixes required for my car.
I highly recommend Richard. He is always on time and he really goes in detail about what he's changing in your car and why you require it (which I think is very necessary as a car owner).
Richard was great. He was very communicative on his arrival time (since we did schedule the appointment in the middle of rush hour traffic!) and was very informative. I don't know much about cars but he talked me through each step he took and let me know everything that needed to be evaluated before he just switched out the battery. I love that they give me advice on what else I need fixed without pressuring me to spend the money right then and there. I would definitely use Richard and YourMechanic again!
Richard both showed up and finished ahead of schedule. He walked me through everything he was going to do, and even saved me money by pointing out one of the parts I thought was broken actually didn't need fixing. Car runs great now.
On time, courteous, explained all he was going to do, very thorough post summary to include recommended services and a quote for the same. Great experience, highly recommend.
Above and Beyond service. Even-though my service was just oil change , there was additional issue with my car . After numerous of troubleshooting and extent research on his own , he found out what the problem. He couldnt repair the additional becuase of part has to be order , but the time and dedication he took to find out what it was , was truly amazing and outstanding customer service
Richard was professional and performed the service exactly as expected. He documented and explained the completed work clearly, with a thoroughly detailed write-up. I was satisfied with the work and have not experienced any issues with the front brakes after they were replaced.
Richard is a true master of his craft. Great communication both before his arrival and during the work on the car. He walked me through what he would be working on and what to expect once he was done. He also took a look at a few other things around the car. Would definitely recommend to others looking for a good mechanic.
Richard was great! Came early, worked quickly and was friendly! He noticed a small issue with the tire and didn't attribute it to a larger, more expensive problem. Thanks!
I used Your Mechanic on a whim, needed a new starter installed on my 2003 Jeep Grand Cherokee, which was stuck in my office's parking garage. I booked an appointment to try and avoid a tow truck taking my vehicle to a mechanic that would then attempt to rip me off. I was VERY satisfied and impressed with Your Mechanic and especially Richard's helpfulness, professionalism, friendliness and quickness. Richard showed up early, communicated the time he thought he would take to install the new starter, made sure it worked properly, and then did a quick check on my engine, breaks, tires, and other items to make sure they were in good order. He was done in less than 20 minutes, my Jeep started back up wonderfully and I was able to drive it home. Your Mechanic and Richard were extremely helpful and I will no doubt use them again for any future help I need on my Jeep.