I've been an automotive technician since 2006. I specialize in European vehicles but can work on any Domestic or Asian car as well. I've worked at independent shops and dealerships, and have even worked on building race cars. No job is too complex for me and I am able to serve all of my customers' vehicle needs.
Jonathan did a great job with my oil change and brake repair.
Jonathan communicated with me very well before and during the appointment - making sure I knew when he was coming which was helpful as I was at work. He explained things in a way that I could understand, and broke it down for me when necessary. He answered additional questions that weren't related to my initial service request and spent extra time with me to diagnose the problem and offer solutions. I will definitely be requesting Jonathan again for any future service requests and will be sure to refer him to friends and family as well.
My repairs were definitely not normal, but Jonathan is seasoned enough in his work to improvise for a repair that is not typical. He knew what he was doing right away and he did an excellent job of making it work and the price was incredibly reasonable.
I had a Jeep that wouldn't run and needed a compression test to determine the status of the engine. Jonathan was punctual, friendly, knowledgeable, and professional. He did an inspection to eliminate other potential causes and completed the compression test quickly. He also offered great advice on how to proceed.
Jonathan had a difficult time with my Jeep Grand Cherokee water pump replacement. It took much longer than anticipated and once the pump was removed he discovered a rotted tube which also needed to be replaced. In addition, because I'd had to leave and absent-mindedly took the key with me, he was unable to test the repair adequately once complete which meant he had to come back later to complete the repair. Through it all, Jonathan maintained a professional attitude and demonstrated a dedication to getting the job done right and to my satisfaction. I waited a couple of weeks to enter this review to ensure that the repair 'stuck' and it has. So even though the job took longer and cost more (due to the rotted tube) I have to say that I am very satisfied with Jonathon and my experience with YourMechanic.com. Thanks!
Overall, Jonathan was fairly good. Unfortunately, there were a few fairly important things that weren't checked properly, as he had to rush off at the end of the appointment. Because of that, the axle nuts were not properly torqued to spec, and the wheel speed sensors were not reconnected, which led to me having to drive home in a rainstorm with no ABS or traction control. Fortunately, I know enough about my vehicle to correct the issue myself. He also took one of my impact sockets, that I had to loan him as he didn't have that tool with him.
Goes above and beyond. Friendly and knowledgeable.
Jonathan was very knowledgeable and friendly