2015 Nissan NV1500 135,000 mile service at the convenience of your home or office

I had an appointment with Ben for oil change and tire rotation. The appointment was at 3 pm but Ben arrived a couple hours later because he was stuck at his previous appointment. However, Ben did a great job and he dint rush through the service even though it was at the fag end of the day. He was very friendly and knowledgeable. He took time to explain what he had done and also answer some of my questions. I'd definitely recommend Ben. My only dissatisfaction would be that no one called to notify me that Ben would be arriving late. I had to call YourMechanic half hour past my appointment time and ask them.

Theodore replaced my Front Brake Pads/Rotors and Coolant Thermostat. He was inquisitive about why the Thermostat needed to be replaced and what steps I had previously taken to arrive at this conclusion. I appreciated this level of attention, he was there to diagnose/fix my car and help me save myself from unnecessary repairs, rather than only do what the invoice/quote said. Turnaround was quick and service was polite. At the end of my service the Front Suspension was still making some noises, he offered to take a quick look again but didn't quite find the problem. He suggested making a second appointment with YourMechanic to look into the issue further. A few hours after he left I found that one of the heat-shields on the front brakes was rubbing on the rotor, something that he had checked. Nevertheless, I bent it back with a screw driver and the noise was gone. Despite this slight oversight, I would recommend Theodore for excellent/fast/punctual work.

Ryan was great! He was fast and even checked to make sure my car really needed the service I requested. He stated, “I don’t want you to spend more money than you have to.” Which I more than appreciated.