2013 Ford Escape 70,000 mile service at the convenience of your home or office

Everything overall was very good. The only thing I would say, meant only as constructive feedback, is that I originally got a quote from the company based on needing a rotor and brake pad. When the first mechanic came out I told him I thought I might, based on internet research need a hub bearing assembly. As it turned out that was the case. Tyrone said the new quote would be about twenty dollars more, $257.00 and change up from the original quote of $232. and change), and that the company would call me when they got the part and that would include the bearing assembly, rotor and brake pad if needed. He said he would tell the company that I was wanting to get the work done as soon as possible. He did not tell me that he couldn't do the work because he didn't have the tool needed for the bearing replacement. So, when I didn't hear back from anyone by the next day I called and had to basically start over. That's when I scheduled with Ben because he is the only one that has the tool for bearing replacement. All well and fine except when he, (Ben), came out he thought he was only going to be replacing the bearing assembly and I told him the rotor needed replacing as well because it was damaged from my driving the car for so long without getting repairs. (this was before I called "your mechanic" in the first place). Anyway, he got the other needed part, did the work and everything was fine. But the price went from $257.00 and change to $387 or so. I informed him (Ben) that Tyrone had told me the $70.00 already paid from when he (Tyrone) came out was supposed to be credited to me. He called it in and I was credited. So the final bill came out to $317.70. The work was done I'm very happy with Ben in the work he did and how he handled everything, but it seems like it might be good in situations like this for the mechanics to carry extra parts that would not be unusual to need for this type of job, like brake pads, rotors, that would or possibly be needed as the work is gotten into. So, again, I don't want this to come off as harsh criticism, but I guess my only complaint is that the quote went up without a full explanation as to why, (I'm assuming that the quote was just for parts and labor on the bearing and not the rotor and possible pad as Tyrone had indicated), and then the communication between home office and mechanic. Now, as far as the overall service, I'm happy, my brakes are fixed, Ben did a great job, Tyrone was good at explaining that after he got into it that I did need a bearing assembly, but I wish he had told me that I needed to call the company and that he could not do the work because of not having the proper tool. Please do not get on Tyrone, as this was not a huge problem, just a mis-communication, I think. Anyway, as previously stated I'm overall happy with everything. Will I use you again, most definitely, and Ben and Tyrone are both terrific mechanics and your program is overall a great convenience, honest evaluation of work needed with fair prices and a worthy service. The twelve months or 12,000 mile warranty is excellent as well.

He was great and really patient with this old lady. Thanks so much for sending him.

Ibrahim was very straight forward and to the point. He worked fast and also discovered another problem I was having with my car. I would recommend him and this company to my friends/family. I am very satisfied with the work done today.