Volkswagen Fastback Repair & Maintenance Estimates

This was my first experience with My Mechanic, and Steven represented the company well. He was timely, efficient and put us at ease. When I texted for a quote, the guy reported being from California and was very helpful and professional. He thoroughly explained the process and what to expect. I wasn't enthused about having to give my credit card number over the phone, but I suppose it is neccecary to avoid wasting time and gas for employee's if a customer flakes out. I was far less impressed with the office staff. I'd attempted to postpone the appointment, but was told there would be a late cancellation fee placed on my card. I believe $50. To avoid this, I had a friend wait at my house for the mechanic. I explained I'd be unreachable the following day and that my phone was being erratic about messages. I was assured someone would be here at the specified time. I'd explained I convinced a friend to sit at my house to meet the mechanic. She had things to do, however sat here for two hours, no one showed up. I called the following day to inquire as to what had happened and was not happy about the way the employee spoke to me. When I inquired as to why the mechanic hadn't shown up. I'm not difficult, and understand things come up. but she went straight into defensive, rude about having left a voicemail re. the mechanic not showing up. Ultimately, I ended up rescheduling. I am glad I did, as Steven was great. She'd been so indignant about the mandatory $50 fee when attempting to reschedule the dayvbefore, but I'm more concerned with the skill of a mechanic than whoever handles the phones. The rate was very fair and I will probably use Your Mechanic again.

Excellent mechanic, very nice person.

Great service!

Showed up early, was a total pro.