2003 Jaguar XJR 10,000 mile service at the convenience of your home or office

Chet showed up and did exactly the check that I expected to test for fuel pump failure...I didn't know how or where and would have done it had I known. Regardless, we came up with the same result--pump failed. He was ready to do the job, but made clear what the hardest part would be. Being the car is a Jag, it was clear that the design engineers had never had to do maintenance on one...he set aside the time and checked to see of a cheaper pump might be available. Point made. He was working to make his customer happy while still doing the work needed. Told me about a few things besides on work I could do myself vs. have done. My kind of mechanic. Let the pros do what the pros do, let us knuckle busters do what we can to feel proud of ourselves. Great guy.

Matthew was very professional, customer service outstanding, very knowledgeable and very personable. I was blown away with the service I received from your call center to the completed job. I had never heard of "Your Mechanic" before seeing it on the internet, but I am completely sold and I will be using your services again. I shared my experience with my Son-in-law and he was very impressed too. I know my car may need more service and when it's time again I will be using your services and I will be asking for Matthew, my new mechanic. Thank you so very much! Ms. Carter

Excellent experience beginning to end. Edgar texted ahead of the appointment and asked if he could start early (which was fine) and asked some clarifying questions. He showed up when expected, was very cordial, and quickly got to work. An hour and a half later he was wrapping up, and the test drive confirmed the rattle was gone (he replaced a strut mount). He also adjusted the quote to reflect that only one strut mount needed replacement (system generated quote assumed both sides). Will definitely use again!