2000 Hyundai Elantra 78,000 mile service at the convenience of your home or office

I had my friend used my car and he accidentally had put diesel instead of gas without realizing it causing a "crank no start" issue in the car. After having it checked by 2 more mechanics, only Michael was able to quickly & rightly diagnose the problem stating it's the wrong fuel type. Michael's engagement with me was a scheduled fuel pump replacement, which was recommended by the first YourMechanic tech. As per the first tech diagnostic report, the fuel pump is faulty giving low pressure causing a crank no start issue. I was skeptical about low-pressure diagnostic considering the fuel pump was very new and I had pressure tested it myself. But I still went with scheduling the replacement service with YourMechanic based on the first tech's claim stating if this will not fix the problem, YourMechanic will not charge me for parts and labor for this service (which I learnt later was bogus promise) Thank God, I trusted my instinct and asked Michael to double check the pressure before proceeding with replacement. He confirmed too the pump was giving correct pressure, suggesting there is something else going on. Michael then changed my appointment type to another diagnostic service, performed the diagnostic and rightly identified the cause. He is very thorough with the service, took snapshots, recordings and proper documentation of the job. On separate note, I learnt my lesson with YourMechanic, getting any refund or warranty cover from them is not easy. I ended up paying twice for diagnostic, since they refuse to refund me the first mis-diagnostic charge, stating they don't have any guarantee policy on diagnostic service. I can't imagine the nightmare, if I had paid for fuel pump service and trying to get that money back. Long story short, I highly recommend Michael but not YourMechanic.

On time and finished in timely manner.

This was my first time using Your Mechanic to have work done on my car, and it was a really great experience overall. Alex did an excellent job on my car, and worked efficiently to get the job done ahead of the projected time. He thoroughly explained any issues with my car, as well as, details about the repairs he made and possible future maintenance. Alex was very polite, honest, professional, and knowledgable, and I would definitely use him again for any future repairs to my car and would recommend him to a friend!