1990 Ford LTD Crown Victoria 45,000 mile service at the convenience of your home or office

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

Very knowledgeable, honest and hard working. The kind of Mechanic that is straight to the point and wants to help....you don't find that anymore. Recommend him for business or personal vehicles. He was a pleasure to work with. Thank you John!

Luis was communicative, friendly, and knowledgeable. My particular issue was too complex to solve on the spot, but the piece of mind and advice he gave me was well worth the appointment. Would absolutely use again.