2001 Ford Focus 45,000 mile service at the convenience of your home or office

Broken exterior drivers door handle, interconnected with the electric lock system, made access impossible. A true Ford design debacle, in my opinion. Car had to remain unlocked at all times to gain access since Ford only offers one door (drivers side) with a key. If locked, you had to enter through the trunk. Andrew brought several handle options to cover all bases. As it turned out, a complete new handle was not actually needed, although he had to take the entire door panel apart to discover the real problem. Several twists and turns were encountered, all of which he handled expertly and with good humor. Both time and cost expanded slightly, but totally in line with the unforeseen problems, and all was completely controlled by Andrew during the repair. The end result was a fully functional system. A skilled craftsman was sent and a skilled craftsman fixed the problem, in spite of the Ford design engineers.

He was professional, on time , and straight to the point. He gave me a diagnosis that Im 95% sure about. He is the mechanic not me. I just hope this fixes the problem. I am going to continue to request him when I need services done to my vehicle.

He was very knowledgeable and professional. But the main thing that I appreciated was that he was patient and explained things to me without sounding condescending.