I've been an automotive technician since 2007 and am ASE certified. I've worked with diesel shops, AutoZone, a Cadillac dealership, and have served with the military. I'm a GM master technician and am comfortable working on all makes and models. I take pride in every service and repair I do, no matter how routine or complex.
Mr. Reed showed up right on time and immediately got to it. He was very friendly and obviously new what he was doing. From here on out, nobody is touching my truck by Mr. Reed. Cannot recommend this gentleman enough. He was excellent. This was the first time I have used YourMechanic services and I will definitely be a repeat customer. This is a great service especially for us older folks.
Terry showed up on time, and was very friendly. My issue is that he didn't really perform the service as described. As part of the "oil in spark plug wells" service, it says that "A mechanic will check your valve cover gaskets, O-Ring seals, pistons and other important components." He did not do that. He said that based on my description of the symptoms and his experience with the engine in my Suburban, he knew what the problem was. He did show me carbon buildup in the throttle body behind the butterfly valve. Based on that and his prior knowledge, he said an induction cleaning would solve the problem. So I made an appointment at the dealer where he works. After it was inspected down there (by Terry himself), it turned out that I needed new plugs and plug wires, which was going to cost me an extra $500. What he told me would be about $300 worth of work turned into about $800. Also, on his initial visit, he said my rear brake pads needed replaced, but the front ones were fine. However, when I took it to the dealer, it turned out the front brakes needed replaced as well. I could have just saved the $70 YourMechanic fee by taking it to the dealer in the first place, and I would have gotten a thorough estimate of what needed to be done. I believe that Terry is a knowledgeable tech, but he just wasn't very thorough in this case, which caused me quite a bit of sticker shock when I went to the dealer. Either that, or this was an upsell. If I knew the extent of the work that was needed, I would have shopped around for pricing for those services.
I'm from St. Louis and was basically stranded in Louisville after experiencing some car problems. On a weekend at that, when nobody seemed to be open. Terry came out Sunday morning, explained the problem, and fixed it all up. Back to St. Louis safe and in time for the work week. Terry also was awesome in communicating with me online as I did not have a working phone. Highly recommended. Thank you Terry!
I can't believe I found this service by using Google. Terry was very professional and showed up 20minutes before my scheduled appointment last. He was very fast, efficient, and knowledgeable. I will definitely use this again!
Great job and very professional. The alternator was difficult to remove because of all the bolts was over tighten. He got the job done and I was able to continue my traveling. I was stranded for 13 hours.
Terry was professional, impressive, friendly, and incredibly helpful. He is a fantastic mechanic and a great guy. I will happily recommend him to everyone I know.
Greatest kind of person to hire for car servicing. Smart but humble. Punctual. He seems to take pride in being under the hood which is a great quality. Not only do i prefer him but id personally recommend Mr. Reed to anyone.
Man Terry was awesome! He diagnosed the problem with my truck and was able to fix it. He spent extra time making sure everything was right and was friendly the entire time. Any questions I had he was able to answer. He did all this while it was pouring down rain! Will use again.
Guy is real as it gets man. Had a good talk. Will get it done right. Strongly recommend this man
He was early, which was great, and he fixed my 2003 Taurus and did a diagnostic to tell me what other things need attention in future.
Terry was awesome! He was very punctual, knowledgeable, and fast. I would absolutely book Terry again and will recommend him to all my friends.
Not only was he late and unprofessional but he left my hood open with my keys in the car and then left. I don't know how long it was when I figured out he was gone. He didn't even tell me he was leaving
Terry is very knowledgeable about his work. He was friendly and always had a smile. I highly recommend Terry to anyone needing a truck or car repair. I'll use his services again in the future. Good job Terry and we gotta go fishing sometime!
TERRY WAS A GREAT GUY. THE ONLY PROBLEM WAS NOT GETTING THE RIGHT SIZE OF THE OXYGEN SENSOR FOR MY CAR. THE ONE HE BROUGHT YESTERDAY WAS NOT THE RIGHT SIZE AND THE ONE I PICKED UP YESTERDAY AND BROUGHT IT TODAY WAS THE WRONG SIZE ALSO. I FINALLY WENT BACK TO AUTO ZONE WHICH WAS NEARBY THANK GOD, WAS THE RIGHT ONE AFTER I TOOK A PICTURE OF THE OLD ONE AND IT WAS THE RIGHT ONE FINALLY! I WAS NOT HAPPY HAVING TO DRIVE 25 MILES 1 WAY TO MY SISTER'S HOUSE BOTH DAYS. THAT WAS 100 MILES FOR BOTH DAYS.
Everything was great. Very professional and nice. Hard working and knowledgeable. Will definitely use him again.
Terry seems to be very knowledgeable and polite and friendly. Of the 3 repairs I scheduled , Terry only completed one. He was unable to complete the tie rod replacement because he forgot to bring the tool. He had also forgot to bring batteries for his power tools which made the one repair he did complete take long than it would have if his power tools were all working. And since they bill based on how long the repairs take, this is kind of an issue.
Arrived early and was able to get the job done perfectly in no time. Friendly guy, would definitely recommend.
Terry was very knowledgeable and professional. We'll definitely call him in the future for mechanic service.
Did a great job and I will be using him again and would recommend him to anybody
Terry was GREAT! The only problem was with receiving payment on site due to reception trouble.
I requested Terry because he is extremely knowledgeable and professional. Highly recommend!!
Terry took the time to explain exactly what was wrong and what work needed to be done.
Terry was VERY professional and knowledgeable!! Would highly recommend!! Excellent Job
Terry has a very trusting and relaxed approach with the customer. Highly recommended!
Very professional and knew exactly what he was doing. Excellent service
Always on time and always a professional.
Very professional and knowledgeable