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The car has at least two door handles per door: one on the inside and another on the outside. Due to frequent use, they will eventually break down and could need repair. Sometimes the handle itself is fine, but there is a problem with the door latch assembly that prevents the door from shutting and locking properly.
As soon as you notice that your door is having difficulty opening, you should schedule an inspection. If your exterior door handle stops working entirely, stop trying to use it: trying to force the door can cause further damage. If you notice that your exterior door handle is feeling fragile, you should also schedule an inspection.
An exterior door handle exists so that you can open your vehicle from the outside. When the exterior door handle malfunctions, you’ll have to enter your vehicle from a different door, or keep your window rolled down so you can use the interior door handle (if it works). An exterior door handle that doesn’t work is a large nuisance to any driver.
Real customer reviews from Volkswagen owners like you.