2014 Ford Mustang 105,000 mile service at the convenience of your home or office

Ben was on time, professional and courteous. When he arrived, Ben listened as I described the problem and went right to work. Having a mechanic come to my home, repair my car that day, sure does beat taking it to a shop and leaving it. His experience and customer service is outstanding. Thank you Ben for coming to my rescue.

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

I can’t give enough stars for Amir’s service, he was timely, professional and even gratuitously assisted with/ completed an unrelated minor repair! He was patient with other questions about my vehicle, and gave me helpful information. (There should be an option to tip so I could have showed my thanks for his services and professionalism outside of the scope of this service order!)