Volvo S70 Repair & Maintenance Estimates

Good guy. Explained to me what is wrong with my car where I could understand

It was a good experience and great customer service.

Very pleasant experience. Jerel is very knowledgeable and he has excellent customer service skills.

Robert showed up for the 4 p.m. appointment today to look at my 2004 Volvo XC90. He was courteous, and tried his best to evaluate the problem. A foreign vehicle is very hard to disagnose, and I believe that after my experience with both Robert and another car mechanic at a different shop (who looked at the Volvo as well and did not charge us for diagnoses, since he could not figure out the problem) that it takes a Volvo specialist to evalute and to accurately diagnize the problem with this vehicle. Robert made a couple of guesses, however, he did not know exactly what the problem was. He told me that the car needed to be placed on a jack high in the air to completely diagnose the problem. He said I needed to take the car to a Kaufman tire to get a complete diagnoses while the car was on a jack high up in the air. He told me it would take 2 people to diagnose the problem. Robert tried his best, however your company did not have the resouses & equipment to accurately diagnose the problem (jack lift) according to Robert. Also Robert said it would take two people to diagnose the problem as well. I am going to take the Volvo to someone who works with Volvo's to accuratley diagnose the problem. I am confident that you will refund the $70 charge that you charged my credit card since Robert told me he was not able to accuretly diagnose the problem. Thank you. Rich Whitmer 404-379-1625