2016 Mazda 3 180,000 mile service at the convenience of your home or office

The mechanics themselves are great. But the Your Mechanic business side of things wasn't at their level. The initial diagnostic said I should replace an O2 sensor. I scheduled the appointment to have it replaced. Two days prior to the appointment, 'your mechanic' called and said the initial quote was wrong and that I needed a different O2 sensor which was more expensive. I OKed the different part and when the mechanic showed up, it turned out to be the wrong part for the car and the mechanic said I needed the sensor which was originally recommended. This caused a completely unnecessary delay and multiple appointments which didn't need to happen. I asked the customer service rep why they changed the part recommendation in the first place, and he didn't really have an answer for me. I can't help but think it was an attempt to up-sell me. They did compensate my trouble by throwing in a belt replacement for free and said they gave me another discount as well. So I appreciate that. But in terms of trust and reliability of the business, I'm going to have a hard time vouching for this service as the convenience factor was clearly compromised.

Arrived on time and finished work fast. Nick explained details to me and provided me suggestions.

Pardeep was flexible to meet me earlier and very professional when he worked on spare tire installation. He was so efficient and accurate with checking my engine oil and battery as well. Thanks Pardeep!!