I have been an automotive technician since 2009. I have lots of experience as a mobile technician and can work on Domestic, European, and Asian cars. I love my work and look forward to assisting new and returning customers!
Robert did a good job and a nice person, however I felt 'YourMechanic' have logistics problems in not knowing my car well enough on its requirement before the services. 1) The oil bottles clearly stated it is for gasoline engine but my car is a diesel one and required .51 compliant engine oil and not .31. I had provided my VIN upfront (MB ML350 Bluetec 4 Matic 2014, 3L 6V). 2) I had to use the same old oil drain plug gasket since the right size copper gasket was not arranged. It was poor of YourMechanic in not getting the right parts. It caused more time of Robert which was all in vain and this could have been avoided if propert parts were arranged.
Robert was not the mechanic that came to work on my car.