Hi, I'm Glenn. I've been a mechanic for over 16 years. I've worked on several different types of cars and trucks and look forward to servicing your vehicle while giving the best customer service.
Glenn arrived early and was actually waiting for me when I arrived from work. He made the "practical" assumption at the onset of his visit and saw my tires needed replacing, but after reviewing records and getting into the job to find the "true" reason for the call, he discovered the torque was incorrect and the sensors used were the inexpensive (cheap) aftermarket brand, rather than the recommended OE brand. He is currently scheduling a time to replace the sensors and correct the poor quality job with a "TOP NOTCH" job changing the sensors and making the proper adjustments! Great job! Currently waiting for the sensors, to turn off the "BRAKE PADS WORN" light, but the shaking has stopped.
Glenn was very helpful and informative!
Glenn messaged before arrival and was able to get here an hour earlier than scheduled. He was very friendly and informative. I had expected to have my battery replaced, but that was not necessary. Glenn provided a quote for necessary and suggested repairs.
Punctual, courteous and skilled. Diagnosed my car's issue quickly and provided a recommendation and options
Takes the time to do the job right. I
In regards to repairs, he did a wonderful job and it didn't take him a long time. However, the reason why I gave him 3 stars is because my appointment was originally scheduled for last Wednesday at 5pm (I scheduled this time on the website) and he ended up calling me around 3:15 asking me if I was home because he was on his way. I had scheduled an early leave time from work at 4:15 so I wouldn't have been able to leave any earlier because I had already been approved for a 4:15 departure. He told me that he wouldn't be able to come out at 5 although the scheduled time of 5 had already been approved by MyMechanic.com. So I scheduled another time for today at 4pm. Thankfully I had given my team lead at my job a heads-up that I would be working from home on this day, being that I had a few errands to run for my son's upcoming graduation. Glenn texts me at 9:23AM asking me if he could come out. I was pretty much over the sudden schedule changes and thankfully I didn't have to arrive at my son's school until 11am. I approved his arrival time (although I was angry because I hadn't planned for him to arrive so early) and he did arrive when he said he would, THIS TIME. Overall, the repairs get a 5 but the customer service gets a 2.
He was well knowledgeable of my car and what it takes to do the job smoothly
Arrived on time, was knowledgeable and professional. Appreciate his help getting my car back up and running and bypassed a tow fee to take to a shop. Great service.
Glenn was very helpful and knowledgeable regarding the repairs needed for my car. He explained each repair in great detail and gave me a great understanding on what to expect long term. Thank you again Glenn!
Showed up early and explained what all my car needed in a manner I was able to understand.
Wonderful, quick and professional. Super helpful and incredibly competent. He's now my go to on car repairs!
Excellent, Glen was a great mechanic to have working on my car.
Glenn is the greatest!!! He goes above and beyond. Ask for him when you book your appointment.
Glenn is the best... he is knowledgeable and efficient... when you book your appointment, ask for Glenn... he goes above and beyond...