2015 Cadillac XTS 15,000 mile service at the convenience of your home or office

On time, professional and explained thoroughly.

I had an appointment scheduled for yesterday and the tech never showed. No call, text, or email. No communication whatsoever. My conversation with "yourmechanic" wasn't great either. To get to the point, I'm very glad it was so bad. Rating was less than zero if that's possible. I was rescheduled with another tech and wasn't very convinced it would go well. I WAS VERY, VERY WRONG!!! Phillip came by early, totally prepared and was a super nice person. He is amazing, great personality very thorough and got the job done in less than an hour. He explained everything he did and also everything he inspected. I asked him if I could request him for any work I needed in the future. He changed my opinion of the company from 0 to 5. I went from never going to do business with "yourmechanic" to getting more quotes for future services, that is of course if Phillip can be the one to do them. If he can't do it I will not get it done or I'll wait as long as it takes until he can do it. I want to say it again, that Phillip changed my opinion of "yourmechanic" and convinced me to do business with them in the future.

My first experience with Mr Ronald was positive He did what He came for. My experience with my mechanic Was not......after many phone calls I hope they will refund the service that was not done due to sending wrong parts