2001 Ford Escort 12,000 mile service at the convenience of your home or office

Chris went above and beyond! I had been struggling to get my car to start as it had been idle for a while and I tried jumping it, etc. without any luck. Chris was able to diagnose quickly and verify that the battery was completely dead and need to be replaced. He installed the new one in no time and got my vehicle up to great condition. I am so grateful for his help; thank you thank you thank you Chris!

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

this mechanic was the best I've ever had. he explained everything, was timely, courteous and thorough. I will want him doing all my Mechanic work. thanks for sending him. Rey Ramirez