Hi Rick. Do you have some idea of what could be my proble...

Hello and thank you for using JustAnswer. My name is \*\*\*\*\* \*\*\*\*\* am a vehicle master tech located in the uk and I will do my best to assist you. During this conversation you will be given an automated offer for a phone call. You may accept or decline that offer.I don’t personally offer this service so if you take this another tech may call I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. My aim is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible Can i first ask who i have the pleasure of speaking with today please ?

From your description it sounds very much as though there is a total loss of battery power ,in most cases this is caused by a failed battery or a drained battery . The first step is to get a volt meter and test the voltage the battery contains ,we would be looking for a reading of around 12 volts and a minimum of 10 volts .if the battery voltage reads within these specs the next test is to follow the wiring back from the battery to the fuse boxes To see how far the power is getting .Thanks for choosing just answer and please let me know if you have any further questions .