1997 Ford Aspire 145,000 mile service at the convenience of your home or office

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

Colby called to notify me he was in route to the inspection--to ease my mind and to ask if there was anything in particular/extra I wanted him to check out. He was going to do a pre-purchase inspection of a 2002 Ford Ranger. He assured me that I hired the right guy since he'd worked for Ford for 13 years. An hour or so later, he called me while he was driving home to discuss his inspection. I could ask him everything I wanted as we dialogued. That was so helpful! And way more personable and real than just reading the report he emailed. The report was thorough and included a test drive. He had recommendations for some work to be immediately done; rotors & brake pads. Then, included the cost for him to do that work should I choose. The price was fair and not crazy expensive. I'm still deliberating on whether to have that done or to wait for my mechanic to do it once I have the truck. Thank you again Colby.

Justin was very professional. He asked about the issue we are having with our truck and checked the issue. Even though he could not fix the issue himself, he let us know the cause and what will be needed to fix the issue. He also gave us a list of other items that need to be addressed as well. Thank you Justin.