Jeff was excellent. He arrived precisely on time, had all the necessary tools with him, and was courteous and professional throughout our interaction. He was happy to explain what he was doing and why, and didn't mind my watching and asking questions. Most importantly, Jeff was honest. He was forthright in telling me what he could do (which is quite a lot) as well as what was beyond his scope of practice. This included suggesting I go to an outside facility for the work that was still needed (instead of trying to do it himself or refer internally). He never tried to up-sell me on any parts or services, and when he finished the job earlier than estimated, he even voluntarily adjusted the labor cost to reflect the decreased work time. Jeff is about as great as they come, a true asset to your organization. I would most definitely call on him again, and would have no qualms referring him to friends and family.