3.7
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 3 reviews.
Bernie was courteous and quick to diagnose the issue.
Bernie was very knowledgeable and helpful. His experience with this repair was very important. He handled it very professionally and I knew due to the amount of rust and year of truck it was going to have its issues. Bernie had the patients and know how to over done this. I would definitely request him again. As a retired service technician I know every job is different and the people in the office have no clue what goes on in the field. He is definitely asset to your company.
Made my car worse. The second the rotors and wheels were put back on, there was a really bad scraping noise. You can hear my car coming from a mile away; there was no noise before being serviced. Bernie said if it kept going on to contact him in a week and he'd resolve. Well, I did contact him, and he said he'd call back later. I contacted him a second time and he didn't respond. I reached out to YourMechanic as well, and received no response. Not happy with the customer service of YourMechanic. Bernie also said that YourMechanic forgot to give him the oil, so I had to pay cash for that.
