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Shawn came out just like always, on time professional, and polite. He was dressed very professionally and was polite as usual. He got right to work and diagnosed the issue right away, after a test drive it was found out the car needed a whole new transmission it was bad news for this car but he did his best to recommend services and going forward what he could do to fix the issue. Once again thank you Shawn for your polite and honest answer even if the outcome was not something we wanted to hear. I always trust Shawn's opinion and you should too, great experience as always.