4.3
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 3 reviews.
Friendly demeanor and explained clearly the repair process. Good and positive communication.
Fast, good value, job well done!
Carlos was a really nice guy and I enjoyed my time talking to him. However, I would never want him to service my car again. First, he cancelled/requested to change my appointment twice. The first time was OK, as it had worked better with my schedule, but the second time was literally 10 minutes before our rescheduled appointment. The excuse was the store he went to to get supplies for my oil change didn't have the synthetic one my car needs. I'm sorry, but that doesn't seem like my problem. I know things happen, but I think that would be on the mechanic and YourMechanic to solve any of those issues internally. Secondly, I paid for him to check my ABS light as it had been on. He ran some sort of diagnostic and told me that my brake sensor was broken on my front right wheel and I need to go to the tire shop to get it fixed. I went to the tire shop and told them what Carlos had told me. They then went to the computer to check and told me my 2006 mini cooper doesn't have brake sensors. As a result, I feel like I had wasted money on the inspection fee as Carlos gave me improper information. Lastly, I went to the tire shop not only to ask about my brake sensor but because I needed two new front wheels. If Carlos had done the 50-point inspection as it states on the YourMechanic website and on my invoice, I think Carlos should have told me about this issue instead of me having noticed it about a week later (when I noticed it, these tires very obviously needed to be replaced). So with him not knowing my car didn't have brake sensors and not informing me about additional needed maintenance, I really question the quality of the work and the services provided by YourMechanic. This is sad as this was the complete opposite experience I had a year prior when I had another oil change done.
