Was assigned Jay to my service request. He kept me in the loop of his ETA, he was running late (which I absolutely had no problem with) but kept me updated up into the time he arrived to the time he finish the work, which was nice and extremely helpful. He was super professional, came prepared, knowledgeable, serviced my car and I called it a day. Couldn't of went any easier or better. This is the 2nd time using YourMechanic.com, both times different assigned mechanics, both times, extremely happy with the overall service from start (getting quote/making appt) to finish (signing off on work). Received Jay's detail car report which in my opinion is better than I have ever received from a dealer or repair shop. Goes into details, with photos & even voice recordings of work details. 100% + would recommend Jay and YourMechanic.com. Thank you for a job well done!!