5.0
/5
Average Rating
Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
Showing 4 reviews.
(see previous review) Lucas came back to my house to re-replace a part: he discovered a more updated version of the ignition coil existed. He arrived early, replaced the part quickly, and gave me a verbal run-down of all of the work done on my car (and what to expect into the future). Officially making him my personal mechanic from here on out!
Brandon was very friendly & knowledgeable. He asked me to give him an overview of what had been happening with my car and listened attentively. Using this information, he worked to diagnosis the primary issue. Once he assessed that there was a leak in my car's radiator, he showed me the exact spot of the leak and demonstrated what was going on under the hood (we used water from a hose to put into the car so I could see the leak firsthand). Brandon explained at each step along the way, making sure to give a complete summary of all of the issues/recommendations at the end of our time together.
Lucas was excellent. He was knowledgeable friendly; Lucas shared what he was doing to my car and why. I know a lot more about my car as a result of him coming to work on it. My Infiniti was a tall order: Lucas arrived at 11AM and stayed until about 5:30PM to finish. Upon completing the prescribed work, he showed me why a certain (previously insurmountable) issue was occurring, and asked to replace one final part. I said yes, after which Lucas made arrangements to go pick up the necessary part and return (he didn't leave until approximately 8PM). Then, the next day, Lucas contacted me again to let me know that a more updated of the part existed. He asked if we could schedule a time for him to come back and replace the part (ignition coil) one more time. Lucas goes the extra mile.
