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James arrived early, after calling to make sure I could accept an early arrival. In spite of the difficulty in accessing the parts that were affected, he completed the job in a very timely manner, and made sure everything was properly taken care of, including properly torquing the lug nuts which had been over torqued by a previous service at a national chain. Very informative and communicative, talked cars and also informed me about some other issues the car would have and future maintenance I might be in need of.