Skip the auto shop - Our mechanics make house calls

Q: What is the best way to deal with a company that has rendered deceptive service by placing a defective crankshaft sensor on my ca

asked by on

Specifically, I had an initial issue with the car cranking, stalling then connecting. At first incident, I was told by a company that starter was bad to the tune of $538.00. About a week afterwards, I had the same issue with sputtering, then stalling and connecting, then the engine malfunction light staying on. The same company says now it needs a new crankshaft sensor at 'right around $300". At this point without waiting for permission to fix my car, they 'installed the new part', refusing to let me purchase it because 'they insure their parts'. At this point I'm overcharged/outdone, and my car is still not repaired! Within 1 week, same scenario. This time, the Honda dealer says the starter pack also needed an ignition coil replaced, and the crank shaft sensor was bad! What is the solution for me the consumer? I read reviews from prior customers that encountered the same or worse treatment. Is it fair game to satisfy shady service and fall into a money pit ? HELP HE CONSUMERS OUT!!!

My car has 150000 miles.
My car has an automatic transmission.

A: Hi there. This is an unfortunate situation ...

Hi there. This is an unfortunate situation and I am so sorry that this has happened. There are several ways you can protect yourself as a consumer. Ask for industry credentials that are current: ASE requires retesting every 5 years to keep technicians current with technology. Ask a lot of questions, if you don't understand what is happening ask, ask, ask, and ask again. A good technician will be able to show you and explain what is going on. Ask what the failure is and why it failed. In my 20+ years of tenure, my favorite question to ask trainee technicians was " Why does that part need to be replaced?" If they squirmed or hesitated, I told them to try again or assisted them in the diagnostic process. Always ask questions and be sure you understand the what, why, and how of the diagnosis. Ask for them to show you why the part is bad and seek a second opinion if needed. Your Mechanic has several technicians that are willing to come to you, provide you with a transparent estimate, explanation of the diagnosis, explanation of the failed part, and help you better understand how your vehicle operates. I suggest having one of our qualified technicians perform an inspection to avoid replacing unnecessary parts. Your Mechanic has several technicians available that can assist you with a check engine light inspection.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Save up to 30%

Get a quote

What others are asking

Q: Brakes squeaking as I reverse out of garage

You are correct about the noise happening when the rotors get wet and then sit overnight they will get a light film of rust on the rotors and this will cause a squeak in the brakes until you stop a...

Q: Possible bad thermostat

Your problem could stem from various sources: the thermostat may be stuck, the system may be plugged, the fans may not work, or the engine head gasket may be blown. You might only need to replace the thermostat, however, a...

Q: Left cap off-check engine light won't go off

Hey there. After a few ignition cycles - started, driven, and shut down - the code should erase itself if the ECU no longer sees the loose gas cap as a continuing fault. There shouldn't be any drivability problems if...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
What Causes Hoses to Leak?
While the largest part of your engine is mechanical, hydraulics plays a significant role. You’ll find fluids at work in a number of different areas. Your car's fluids include: Engine oil Transmission...
How to Renew Your Car Registration in Oklahoma(DELETED)
Having your car registered with the Oklahoma Tax Commission is an important part of driving legally in this state. You will need to do this within 30 days of moving to Oklahoma...