Skip the auto shop - Our mechanics make house calls

Q: What is the best way to deal with a company that has rendered deceptive service by placing a defective crankshaft sensor on my ca

asked by on

Specifically, I had an initial issue with the car cranking, stalling then connecting. At first incident, I was told by a company that starter was bad to the tune of $538.00. About a week afterwards, I had the same issue with sputtering, then stalling and connecting, then the engine malfunction light staying on. The same company says now it needs a new crankshaft sensor at 'right around $300". At this point without waiting for permission to fix my car, they 'installed the new part', refusing to let me purchase it because 'they insure their parts'. At this point I'm overcharged/outdone, and my car is still not repaired! Within 1 week, same scenario. This time, the Honda dealer says the starter pack also needed an ignition coil replaced, and the crank shaft sensor was bad! What is the solution for me the consumer? I read reviews from prior customers that encountered the same or worse treatment. Is it fair game to satisfy shady service and fall into a money pit ? HELP HE CONSUMERS OUT!!!

My car has 150000 miles.
My car has an automatic transmission.

A: Hi there. This is an unfortunate situation ...

Hi there. This is an unfortunate situation and I am so sorry that this has happened. There are several ways you can protect yourself as a consumer. Ask for industry credentials that are current: ASE requires retesting every 5 years to keep technicians current with technology. Ask a lot of questions, if you don’t understand what is happening ask, ask, ask, and ask again. A good technician will be able to show you and explain what is going on. Ask what the failure is and why it failed. In my 20+ years of tenure, my favorite question to ask trainee technicians was " Why does that part need to be replaced?" If they squirmed or hesitated, I told them to try again or assisted them in the diagnostic process. Always ask questions and be sure you understand the what, why, and how of the diagnosis. Ask for them to show you why the part is bad and seek a second opinion if needed. Your Mechanic has several technicians that are willing to come to you, provide you with a transparent estimate, explanation of the diagnosis, explanation of the failed part, and help you better understand how your vehicle operates. I suggest having one of our qualified technicians perform an inspection to avoid replacing unnecessary parts. Your Mechanic has several technicians available that can assist you with a check engine light inspection.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: ticking noise what is it?

The ticking noise from the engine may be from a solenoid that starts to come on after you start to accelerate, like an EGR valve solenoid. If the noise is from the exhaust, then you may have a leak in...

Q: Will a transmission from a non vtech 1995 Honda accord work in a 1997 honda accord with vtech

The model year 1996 transmission will work in your 1997 vehicle but not the 1995. For a 1997 Accord, you can ONLY use transmission IDs B0YA Trans.; TAG: 20021-P0Z-010. No other transmission will work and there is no work around...

Q: Car quits a few seconds after start up

Toyota has a TSB that states a no start condition due to water intrusion in the engine harness. This could be an intermittent condition and is caused due to poor contact from corrosion caused by water ingress. Fault codes need...

Related articles

How Long Does a Heater Control Valve Last?
Keeping the right amount of coolant in a car is essential in keeping the engine at the right temperature. Failing to have the right amount of coolant or even bad elements...
P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the P0052 code means This code is seen when the Engine Control Module (ECM) tries to control the...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.