Q: Seriously unbearable seats are ruining my car

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I really don’t understand how my 2014 Jeep Cherokee could have left the factory with the seats feeling like they do. When I test drove it I figured the seats were just new and not broken in. Plus, with it being a Jeep and all maybe that’s just how they were. Now that they are broken in, 3,500 miles into owning this new car, the seats are unbearable. You can feel the frame in the seat whenever you sit down. It’s awful. Is this a defect? If not, what can I do to remedy this?

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