Q: Replacing a keyless entry keypad

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It appears one of the spring clips broke off on the bezel housing of our edge so the keypad is hanging loose out of the door. Still works fine and to me it should be a matter of disconcerting the molex type connector and connecting a replacement module and snapping back into the door opening. The dealership is saying they have to take the door panel apart to fix it. This makes no sense to me as I cannot see why that would be necessary. Advice or opinions
My car has an automatic transmission.

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