Q: Key stuck in ignition tried turning wheel and moving shifter dealership got it out 2 months ago but don'T know how

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Key is stuck in the ignition tried turning the wheel and moving the shifter it will not come out went to the dealership 2 months ago and they open the hood and got the key out in less than one minute so how did they get the key out I don't know and now it's stuck in the ignition again

My car has 70000 miles.
My car has an automatic transmission.

L4-2.0L
Focus
Ford
2006
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