Skip the auto shop - Our mechanics make house calls

Q: Driver is told that his SUV's safety equipment is unreliable

asked by on

I received a call through my integrated bluetooth. After ending the call via the steering wheel controls, the ‘driver’s information center’ stayed in the call mode. Even after the passenger verified that the call was ended, it wouldn’t change and stayed in call mode. The ‘driver’s information center’ returned to speedometer mode after around three minutes. Ten minutes after that, when I was backing into a parking space next to an office building, the following failed: drivers information center radar display, the backup camera and radar, and the seat vibration safety features. While looking in outside mirror to park properly, all the safety equipment previously listed, failed and I hit the building with my vehicle. It was minimal damage to my SUV (hitch cover paint), but there was also damage to the office building. The hitch cover left an impression in the wood siding about ½ inch deep. The center dash screen backup camera kept in navigation mode and the driver’s display stayed in speedometer mode while in reverse. I headed to the dealership, but they couldn’t duplicate what had happened to me. They told me that backing into the building was my fault and that I shouldn’t rely on the safety equipment in my SUV. Do you agree with them that the safety technology with which our vehicles are equipped is not reliable?

Hello. It is true that these systems should not be relied upon as your primary function of safety. They are not always 100% accurate and may not work as well as being vigilant on our own. These are simply considered to be convenience items. If they are not turning on and off correctly then there is a problem. Most of the time the module that controls this system needs to be reprogrammed as it is not communicating correctly. This would need to be done by the dealer. However, if you’d like a second opinion on this, consider YourMechanic as a certified professional can help you diagnose the issue with these components and suggest a fix.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Delay in shifting, rambling noise when accelerating

Various items can cause similar symptoms to the ones you have described. The most common would be a bad fuel filter, transmission fault, torque converter issue, shift solenoid problem, low fuel pressure, or a failed fuel injector. All of these...

Q: steering wheel noise

The shaking could be your tie rods. There are two sets of tie rods on your vehicle. The two inner tie rods and two outer tie rods. The outer tie rods are easily replaced but require the car to be...

Q: What does a seat belt pretensioner do?

Seat belts are lifesaving devices, but technology has evolved beyond the point where these were just static belts that held you in place during an impact. Seat belt pretensioners are used on the driver and passenger front seat belts to...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
P2103 OBD-II Trouble Code: Throttle Actuator Control Motor Circuit High
P2103 means there is a fault with the throttle actuator control motor circuit, likely due to a defective electrical component or part.