Q: Convertible top issues with no SID message

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I'm working on a friend's car, and we could not figure out why her convertible top would not go up or down, one day i was fiddling with it and finally got it to go down, it went up and down several times that day with no issues, when she parked it in her drive for the night and then got up the next morning and tried to use it, it would not go down :( i tried doing it as well, still would not work! the motor seems to be working because when i unlatch the mechanism right above the rearview mirror and it is open slightly, i can get the motor to close the gap a little, however, when i try to make the top go down, it does nothing! i always make sure the backseat is laid forward, trunk lid is closed and the engine running with the E brake engaged, what could be the problem?!?! I have read that when something DOES go bad with a convertible top on this particular saab, that there's usually a message on the SID saying "Soft Top Failure" there is no message on this car about that.... Please help
My car has an automatic transmission.

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