Skip the auto shop - Our mechanics make house calls

Q: Brake replaced last November. How can I claim to have it fixed as I believe is on their side?

asked by on

I change rotors and pads last summer. When I picked my car up I let them know it didn't feel right, took it back and they advised that sometimes the rotor comes with some imperfections from factory. So they checked it and they said it was okay, even I wanted them to replace it, but they said it was nothing serious. Now my car is making an awful noise when stopping. Sounds like metal to metal. How can I address the issue with them so they don't try to rip me off again? I feel they didn't care much when I first asked them. I think this should not be happening and is a consequence of a bad job or bad supplies... which at the end should be cover by them. Am I right? How should I do or look for so they don't change the story? Thanks,
My car has an automatic transmission.

Hello there, thanks for writing in. I am sorry to hear about your experience. I suggest you start by going straight to the manager of the shop and letting them know what your concern is. If you are worried, I would get another opinion first as to what the issue is so that you do not feel lied to when they talk to you.

If you would like help getting a second opinion, consider having an expert automotive technician from YourMechanic come to your home or office to inspect the brakes for you.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  • Home
  • Questions
  • Brake replaced last November. How can I claim to have it fixed as I believe is on their side?

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Brakes squealing

This circumstance is not unusual and I suspect is often related to the use of non-OEM rotors and brake pads and also the failure to re-apply factory specified shims and/or appropriate anti-squeal compounds and lubricants. Unfortunately, once non-OEM parts and...

Q: What's causing steering wheel vibration?

Hello. If you suspect a rotor is warped or has thickness variation, you can quickly determine this by using a dial indicator to measure the runout of the rotor as installed on the car. The run out should only be...

Q: Electrical - 2007 Mercury Montego

Hello - based on the documentation I have available, fuse #48 is for the fog lights. Perhaps there is a short in the wiring? If so, It is more than likely near the bulb itself, since that area is exposed...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
P0240 OBD-II Trouble Code: Turbocharger Boost Sensor B Circuit Range/Performance
P0240 code definition Turbocharger Boost Sensor B Circuit Range/Performance What the P0240 code means P0240 is an OBD-II generic code triggered when the Engine Control Module (ECM) detects the intake boost...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.