Q: Back end bounces jolts

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I own a Cadillac Escalade ESV Platinum. The truck's back end bounces and comes down with a jolt quite often. The truck is rough while I’m driving and doesn’t feel safe. It’s not sitting low to the ground or lower than it should. The truck is at sits level. The air compressor works for the suspension. There are no warning Malfunction Indicator Lights on the dashboard. The truck has a magnetic ride control. Do you know what the problem is?

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