Service Marketplace Inc., A Delaware Corporation ("YourMechanic") has created this Privacy Statement in order to demonstrate our firm commitment to privacy. This Privacy Statement is hereby incorporated in our Terms and Conditions of Use and by registering for our auto mechanic requesting service (the "Service") available via yourmechanic.com (the "Site"), you accept the terms of this Privacy Statement.
We may update this Privacy Statement from time to time as our services change and expand. If we update this Privacy Statement, we will post the updated User Policy on this page. Unless otherwise provided below, the revised terms will take effect when they are posted. Once any changes that we make to this Privacy Statement become effective, your continued use of the Site after such time will signify your acceptance of the new terms. If we are going to use your Personally Identifiable Information (as defined below) in a manner different from that stated at the time of collection, we will notify you and you will have a choice as to whether or not we use your Personally Identifiable Information in this different manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will notify Users of the change and solicit Users for their express acceptance of that change.
YourMechanic is not responsible for the privacy practices or the content of any other web sites to which the Site links or which link to the Site. By clicking on a link, logo or other item, please note that you may no longer be on the Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted Privacy Statement of that web site whenever interacting with any web site not operated by YourMechanic.
If you register to buy or sell services on the Site, we collect and store information that specifically identifies you or your account ("Personally Identifiable Information"). This Personally Identifiable Information is limited to the information necessary to transact business on the Site. At this time, the most information you would be required to submit is information about your repair skills, abilities to perform car repair service, your first name, last name, password, street address, city, state, zip/postal code, country, phone number and email address. For tax purposes, Professionals are also required to provide their Federal Tax ID or Social Security Number (as applicable in the United States. Buyers and Professionals wishing to pay for various fees or service retainers via credit card are also required to enter a valid credit card number and name as it appears on the credit card. Other information requested on our registration page, including the ability to receive promotional offers from YourMechanic, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the Site for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection. We shall retain your Personally Identifiable Information for a period of seven years from the date upon which it is collected/the date upon which you cease conducting transactions on the Site.
The private and shared areas of the Site help to facilitate communication and the exchange and sharing of information between Buyers and Professionals once a work order has been created and accepted. The information contained in work orders is accessible by YourMechanic, the contracting Buyer and the contracting Professional. YourMechanic may use non-Personally Identifiable Information from a work order (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research. YourMechanic reserves the right to monitor communications throughout our Site, and if we believe that a User is violating any of our agreements; international, federal or state laws; and/or our stated policies, we may terminate such usage.
If you sign up under one of the YourMechanic affiliate or referral programs, you will be required to provide: a User ID, a password, email address, city, state, country and zip/postal code. The referral program requests the User ID of a referrer and your phone number as optional information. The affiliate program will also require a contact name, phone number, street address, phone number, tax classification and, for US Affiliates only, your Social Security Number for tax purposes. It further requests the URL of your web site, the number of registered Users on your site, and a brief general description of your site. We will use this information for our own internal purposes, including evaluating and developing new features that better meet the needs of our affiliates. We will use the email address that you provide to us to contact you regarding the status of your affiliate or referral program account and we will use the address that you provide to us to send you any payments owed to you under the terms of the affiliate or referral programs.
Occasionally YourMechanic conducts online user surveys to collect information about our Users' preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that YourMechanic collects in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users. This may include targeting advertising to you about our services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
YourMechanic offers a payment system that allows Buyers and Professionals to pay with a credit card (the "Payment System"). If you make use of the Payment System, YourMechanic will collect your credit card number and/or other entered financial institution information and will use that information to bill your membership fee and/or to perform the billing operation on behalf of the Professional, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.
As part of registration, you may set up your Profile describing your experience, rates and qualifications. Some of the information requested in the Profile registration is mandatory. If you decide to offer your services through YourMechanic, potential Buyers will look to your Profile to help them decide whether to make use of your services.
We use Personally Identifiable Information for our own internal purposes including contacting you via email to inform you about updates to our services and providing you with information relating to e-commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users' Personally Identifiable Information to third parties. We do, however, provide you with the opportunity to receive communications via email. You may opt out of receiving marketing emails at any time by modifying the Preferences section of your profile or by clicking on the unsubscribe link in any marketing email you receive from us.
YourMechanic reserves the right to use the general data it obtains from Users' use of the Site, including all statistical information. You acknowledge that such data belongs to YourMechanic and that YourMechanic shall have the right to use such data as it determines in its sole discretion.
We may send you email communications including information that we may think may be of interest to you. You may opt out of receiving these marketing emails, by clicking on the unsubscribe link in any marketing email you receive from us.
We use an outside credit card processing company to bill Users for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. YourMechanic uses commercially reasonable efforts to restrict the third party vendors from using Personally Identifiable Information for purpose unrelated to the provision of services to YourMechanic.
Work orders placed on YourMechanic are completed by third-party Professionals. We share the email addresses and phone numbers of Buyers and Professionals once a project is awarded on our Site to enable work on the project to be completed. These third party Professionals are not allowed to use Personally Identifiable Information except for the purpose of providing these services.
YourMechanic constantly seeks to improve the quality of the services we provide and the user experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by clicking on the comment link. When sending us comments we may receive your email address or User ID and the country in which you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via an email will not cause you to receive any secondary or promotional material, unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our Payment Site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. We cannot, however, guarantee the security of your Personally Identifiable Information, particularly, as it travels over the Internet. As such, we encourage you to exercise caution in determining what information you disclose via the Internet.
We save your Personally Identifiable Information until your account with us is terminated. To terminate account, contact YourMechanic Customer Service as indicated on our contact page. If you terminate your account, your Personally Identifiable Information cannot be recovered and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your account, your Personally Identifiable Information may remain on our archived database and records for a reasonable time as residual information. We will not use this residual information for business development purposes but may retain it and use it in connection with internal business purposes, such as internal record keeping and legal compliance. We will maintain information on Users who have been removed for violating any of our User Policies.
This Site gives the following options for changing and modifying information previously provided.
For other requests, please contact email@example.com.
We reserve the right to transmit into the United States any and all data that is submitted by Users outside the United States, including but not limited to Personally Identifiable Information and you hereby expressly consent to the foregoing.
Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
If you have any questions about this Privacy Statement or the practices of this Site, you may contact us at firstname.lastname@example.org.