After having a lot of bad luck with mechanics recently, I'm so glad to have found Norman. He was at my place on time. Paid attention to detail. Ensured that I was kept in the loop and understood exactly what he was explaining to me. Explained the reason behind the cost and was patient at every point of the service. He is extremely courteous, highly professional, and goes the extra mile for you. I definitely plan to contact him for my future auto service needs.